We Have Moved www.onlinecartech.com.au

Quality Tools, Dependable Support & Professional Advice

OLCT is owned by 3 individuals from the Automotive trade, After years of running workshops and repairing cars discovered that there was a gaping hole in the products and services offered to automotive repairs and enthusiasts -CUSTOMER SERVICE- with this in mind they set out on a journey that has now become OLCT.

Frustrated with goods and services currently on offer to the auto repair trade they decided to band together each with particular skills that complement each other perfectly. OLCT was born out of chance and is set to become a market leader.

Philip, aka - Phil, The operations man - Runs the operations of our business a qualified automotive machinist and marine engineer, Phil has spent the better part of 35 years overseeing the repair and maintenance of hundreds of ships in the Asia pacific region and is an expert in streamlining all things from the top to the bottom. Thanks to Phil's cost effective systems we get our goods and services to you at a price that you need.

Dayle, aka - Daylo, The front end guy - A fully qualified mechanic (and Toyota master tech) Years of experience in the production of digital and print media, Dayle produces our Video, Print, Web media and content.


About OLCT About OLCT (194 KB)

Customer Service as a Marketing Tool

Word of mouth is our secret weapon, A large percentage of our business comes through our existing customers. So, of course, we put a lot of time and effort into customer service. We think of every touch point with a customer as an opportunity to deepen the relationship, keep existing customers happy, and grow new sales. With this philosophy, we have dramatically lowered our marketing costs. We're using customer service and support as a competitive advantage.

The Competitive Advantage of Service

Our goal is to be known for having extremely happy customers. That means obsessing over every detail of their experience. We want our customers to be able to order hassle free, expect quality product professional service, and get all the help they need from our team when they need it. We have learned first hand that this philosophy works to grow a new business. It makes us happier running it, too!.

Under The Bonnet

We run a very low cost business model, sure we could have a flashy building in the inner suburbs that you may visit .. one day and salesman driving around all day burning petrol, however why should you have to pay for that?….. right?. We are here 7 days a week to offer information and advice. If you need any information call us or click the chat button. If a product won't suit your needs we will tell you, We think its better to provide honest informative service rather than have an unhappy customer.

Dispatch

All goods dispatched from OLCT are done so with a tracing number and 99% of the time will be the same day payment is received. In general (be it post or airbag) goods are normally received within 2-3 days and can be tracked on-line at any stage. We have 2 main distribution facilities and satellite drop shipper around the country to reduce freight costs.



  • Australia Main Dispatch Facilities
    • Ipswich QLD
  • Australia Satellite Dispatch Facilities
    • Sydney NSW
    • Perth WA
  • New Zealand Main Dispatch Facilities
    • Auckland
  • New Zealand Satellite Dispatch Facilities
    • Coming Soon

Product Range

Our range of international and national brand leaders gives us the confidence to market products that are tried and tested in many environments. We believe these products have the required quality necessary for consumer confidence. And our products are warranted here, by us, so you can be assured that if you do have an issue it is sorted out for you quickly.

Eco Friendly

We love our country, so we run a paper free "Eco Friendly" office

 The Important Stuff

Company Information

Trading Name Online Car Tech PTY LTD Trading as OLCT
ABN 65 151 966 657
Head Office 333 Brisbane St West Ipswich QLD 4305 Australia
Phone 07 3294 6768
International Phone +61 7 3294 6768
Fax 07 3041 3232
International Fax +61 7 3041 3232
Email info@olct.co

Pricing
All Pricing is in domestic currency and includes tax where applicable

Shipping
Shipping costs are calculated on the basis of product dimensions and shipping destination. During the check out process the selected items will automatically generate a total shipping weight and once the destination post code is entered you are able to select your preferred shipment method. Goods are dispatched within 1 business day of payment clearing and freight times are dependent on chosen freight option. All shipments can be tracked with provided consignment numbers on supplied shipment tracking links. OLCT ships goods Australia wide and internationally.

Goods and Services
OLCT is proudly an Australian owned and operated company providing quality automotive repair equipment and marketing solutions to repair professionals.

Customer Service Policy
We at OLCT pride ourselves on communication and professionalism. We endeavor to make sure that all products listed on our website are currently in stock and pricing is true and correct. Standard delivery time frames are between 3-5 business days; in the event that an ordered item is not available or we are unable to fulfill your order we will notify you within 24 hours to arrange an agreeable alternative item, a backorder or a full refund.

Refund Policy
OLCT is committed to providing exceptional customer service and quality products, with our dedication to customer service we hope to ensure that you make the right decision during purchase. We offer refund on purchase price only (no freight) if returned within 14 days if complete, undamaged and in original packaging

Security Policy
We use E-Way secure payment facilities for both on-line and phone credit card payment integrated with Westpac. Your information is processed via a HTTPS Secure connection via World Secure Systems. 

Privacy Policy

Terms of Use